iOS Refund policy:
Orai does not have the ability to process refunds since all purchases are processed through your app store. To request a refund through Apple, go to the link and follow these steps below:
https://reportaproblem.apple.com/
1) Log in with your Apple ID
2) Find Sideline in your Purchases list
3) Click on Report a Problem
4) In the Choose Problem dropdown, select "Didn't mean to purchase this item"
*Apple should process the refund within 48 hours.
Android Refund policy:
Google has a variety of methods for you to get a refund as listed on this page:
https://support.google.com/googleplay/answer/7205930?co=GENIE.Platform%3DDesktop&oco=1
OR
You can contact us at feedback@oraiapp.com